100% Satisfaction Guarantee
Spa Sensations backs its commitment to quality with a 100% satisfaction guarantee. We will replace to your complete satisfaction any merchandise you receive that is damaged or defective. Simply follow the process outlined below within 30 days of receipt of the damaged or defective goods, and we will gladly assist you with a prompt refund or exchange.
Return/exchange policy and procedure
Click here for a printable exchange and return form
– Please fill out the form completely, listing the items being returned and the reason code(s).
– Please indicate if you would prefer to receive a refund, or to exchange the items being returned for replacement.
– If you prefer a refund, it will be issued as soon as we receive and process your return.
– If you prefer an exchange for the same item that was received damaged or defective, no additional shipping or handling charges will be incurred.
– Please note that shipping and handling fees are not refundable.
– Refunds for returned items will be credited in the same form as the original payment.
– Please allow up to two billing cycles for a refund to appear on your credit card statement.
If an item is back-ordered, the total shipping charges will be allocated proportionately and charged as the merchandise is shipped. Please note the total shipping and handling charge will not increase due to a back-order. All items are shipped via Canada Post Expedited Ground Delivery, and in the USA via UPS Standard Ground Delivery.